Just a heads up if anybody else tries to do what I did.
The call went something like this
:getting info blah blah blah:
>I was sickeningly sweet as pie for this
"What can I help you with?"
"I have an AT&T netgear and your site says it is experiencing trouble and I should call you to activate it"
"Is this a phone?"
"No, it is a mobile hotspot?"
"I'm sorry sir, we are not supporting hotspots at this time."
"Yes you are
. I'm on the page right now. It says Bring Your Own Device, there is a selection for hotspot and it asks for the numbers."
"I see, well we are not doing that right now."
"I understand what you are saying but, your website says you are. That is very misleading."
"I will check just, for you."
"You are so sweet.
"It seems we can support your hotspot."
"All we need is your credit or debit card numbers"
"I see. why? It's free."
"If you go over your 500mb we have to have a way to charge you."
"I have to manage my connection usage?"
"OK." ::gives numbers::
That's pretty much it. Point being, they are supporting "your" device you just need to be pushy. I was barfaliciously nice and polite. I even smiled the entire time I talked cause you can actually hear that.
Oh! Be prepared for them to try an sell you a bunch of shit you don't want. I left out a chunk where she was trying to sell me a data stick for 9$ and some phone for 49$. I just kept rerailing back to "you need to activate my hotspot like the entire reason I called entails."...but much more nicely put.