Two weeks ago I read that AT&T -- was SBC, which used to be Ameritech -- is buying Bell South. I think that after that, there will only be Verizon and AT&T and that's it.
I know Verizon owns wireless. I think AT&T (SBC) owns most of Cingular.
I think it sucks that the number of phone companies is shrinking, and the phone companies seem to own most of the wireless companies.
Back the late 1990's, I can remember if you got a raw deal on a cellphone, you paid $50 per month. Then sometime later, it was $25 per month on average.
Seems like corporations own the governments anymore, and this bothers me that the phone costs will end up getting high again and that the service will suck.
I briefly worked at a Verizon DSL Support call center in 2004 (outsourced). We provided just about the sh*ttiest customer support imaginable and, no kidding, the goal at that place was basically to get the customer off the phone. There were patrols called "floor monitors" that would harass you if your call was more than 10 minutes. These guys typically knew jack sh*t about the job.
One time one of them pulled up a chair next to me and asked, "How much longer will you be on the call?" I turned around and said "10 minutes plus however long I have to talk to you".
That job sucked. We were encouraged to lie all the time, which a few of the more technically literate among us refused to do.
Anyway, these phone companies do terrible service and I hate to see them merge back in a single company.
I know Verizon owns wireless. I think AT&T (SBC) owns most of Cingular.
I think it sucks that the number of phone companies is shrinking, and the phone companies seem to own most of the wireless companies.
Back the late 1990's, I can remember if you got a raw deal on a cellphone, you paid $50 per month. Then sometime later, it was $25 per month on average.
Seems like corporations own the governments anymore, and this bothers me that the phone costs will end up getting high again and that the service will suck.
I briefly worked at a Verizon DSL Support call center in 2004 (outsourced). We provided just about the sh*ttiest customer support imaginable and, no kidding, the goal at that place was basically to get the customer off the phone. There were patrols called "floor monitors" that would harass you if your call was more than 10 minutes. These guys typically knew jack sh*t about the job.
One time one of them pulled up a chair next to me and asked, "How much longer will you be on the call?" I turned around and said "10 minutes plus however long I have to talk to you".
That job sucked. We were encouraged to lie all the time, which a few of the more technically literate among us refused to do.
Anyway, these phone companies do terrible service and I hate to see them merge back in a single company.
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